Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rahmatii_omar@hotmail.com. 

Please contact us before sending any return. Once your return is approved, we will provide you with the appropriate return address and return instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rahmatii_omar@hotmail.com.

Damages and issuesPlease inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and make it right.

To help us resolve the issue quickly, please include your order number and clear photos of the item and packaging. If the issue is confirmed, we will provide the appropriate replacement, exchange, or refund at no additional cost to you.

Exceptions / non-returnable items

Certain items are not eligible for return, including personalized or custom-made products, gift cards, and items marked as final sale.

Items that have been worn, washed, altered, stained, damaged after delivery, or returned without their original tags and packaging are not eligible for return.

For hygiene reasons, items showing signs of wear or use cannot be accepted.

If you have questions about whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or item, please request a return for the original item. Once your return is approved, you may place a new order for the item.

Refunds 

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at rahmatii_omar@hotmail.com.